Cable Center Customer Care Committee (C5)
The Cable Center’s position at the center of the industry’s customer experience evolution began in 2006 with the Cox Endowment to fund an academic program in customer care. Concurrent with The Center’s development of the endowment, the cable marketing association, CTAM, passed the reins of its Customer Care Committee to The Cable Center in 2007. As the Cable Center Customer Care Committee (C5), the new invitation-only consortium shifted its focus from conference-planning to expanding industry knowledge and facilitating new approaches to customer care. In 2011, C5 received the CableFAX Top Ops Customer Care Award.
C5 holds semi-annual in-person meetings for its invited membership of top customer care executives from the largest 10 cable operators in North America and Europe. C5 members share innovations and experiences and learn about cutting-edge customer care metrics and concepts from guest speakers. They in turn share what they learn with their MSO field and corporate colleagues. The Cable Center and C5 also present annual panels at the NCTA Cable Show. The most recent panel focused on Big Data Analytics at the 2013 Cable Show in Washington D.C.