Driving Innovation
Yearbook 2021

(Formally Driving Intrapreneurship)

Our IA community includes participants from more than 20 industry organizations and dozens of departments and skillsets. What these people all have in common is the desire to make a difference in their organizations – to drive change and add value. Please check out our yearbook to see which of your peers has earned the label intrapreneur! We hope to see you in future classes.

July – September 2021
Coming soon.

May – June 2021

  • Keshia Betcher, Senior Manager, Financial Leadership Program, Comcast Cable
  • Keshia Betcher
    Senior Manager
    Financial Leadership Program
    Comcast Cable
  • Will Hall, Principal Engineer, Charter Communications
  • Will Hall
    Principal Engineer
    Charter Communications
  • Zac Hohl, Principal Engineer I, Enterprise Network & Telecom, Charter Communications
  • Zac Hohl
    Principal Engineer I
    Enterprise Network & Telecom
    Charter Communications
  • Nicole Lowry, Customer Care Senior Project Manager, Cox Communications
  • Nicole Lowry
    Customer Care
    Senior Project Manager
    Cox Communications
  • Elias Lyons, Director Programming and Scheduling, Crown Media
  • Elias Lyons
    Director Programming and Scheduling
    Crown Media

Rajeev Aggarwal

Rajeev Aggarwal, Principal Wireless Engineer II at Charter Communication
Principal Wireless Engineer II
Charter Communications

Rajeev’s current job responsibilities at Charter Communications are centered on: radio frequency planning and data analytics, financial modeling and business case development, and new solutions development and field trials.

Rajeev holds an MBA (finance) and bachelor’s in electrical and telecommunications.

He is passionate and loves to play tennis. He is married and has two great kids.

Keshia Betcher

Keshia Betcher, Senior Manager, Financial Leadership Program, Comcast Cable
Senior Manager
Financial Leadership Program
Comcast Cable

Keshia is currently a member of Comcast’s internal financial leadership program focused on critical high-impact projects across three rotations within the finance organization.

She has been with Comcast for seven years and has worked in various areas of the business including the Twin Cities Region, HQ, and Corporate. Her education includes a bachelor’s degree in Mathematics and Financial Economics as well as an MBA. Outside of work, Keshia lives in Minnesota and enjoys kayaking on the many lakes, and baking for family and friends.

Stephanie Bullard

Stephanie Bullard, Senior Manager Human Resources, Mediacom
Senior Manager
Human Resources
Mediacom

Stephanie is a senior HR manager for the State of Georgia with Mediacom. Her current responsibilities include oversight of all human resources functions in the areas of organizational effectiveness, employee relations, training, recruitment, and compensation.

She’s been with the company since December 2020 transitioning from Healthcare HR, management, and retail HR. Stephanie graduated from Valdosta State University with a bachelor’s in business administration with a focus in HR. She hopes to complete her diversity, equity & inclusion certificate and SPHR certification by the end of 2021.

In her free time, you can find her watching her 5-year-old daughter compete in pageants as well as serve as a pageant judge on the weekends. They are also avid Florida State Seminoles and Atlanta Falcons football fans, however she won’t be attending any games in person anytime soon, due to the anxiety both teams cause her and her 5-year-old little fan. She is excited to be working for an amazing company and is grateful for this opportunity with the IA program.

Alexis Commarota

Alexis Commarota, Director Software Development, Charter Communications
Director
Software Development
Charter Communications

Alexis Commarota is a senior director within software development in Charter Communications. Alexis is an enthusiastic, seasoned leader focused on delivery and being a champion for her teams. Alexis began her career as a developer, progressed into pairing development and implementation/process work with the development tools, then onto project/program management and leadership. Alexis is self-taught, always striving for new experiences and opportunities to continue learning, growing, and being challenged.

Alexis has worked in both large and small, public, and private companies throughout her 24 years in technology, however this is her first encounter with the cable industry. Before the four years at Charter, Alexis worked for Booz Allen Hamilton in Washington, DC as a federal consultant running large technology initiatives.

Alexis and her family felt the call of the mountains, leaving the east coast and moving to Colorado, where she began working at Charter. With her four children grown, and the last one heading to college in Europe, Alexis is planning to a travel, spend time with her husband in the mountains, and enjoy time with her photography and painting.

Tony Gionfriddo

Tony Gionfriddo, Principal Engineer II, Charter Communications
Principal Engineer II
Charter Communications

Bio coming soon.

Daryl Evans

Daryl Evans, Director Digital, Crown Media
Director Digital
Crown Media

Daryl Evans is the director of digital at Crown Media Family Networks, home of three linear networks, Hallmark Channel, Hallmark Movies & Mysteries, and Hallmark Drama; subscription video on demand streaming service, Hallmark Movies Now; and e-book publishing division, Hallmark Publishing. He is based in Studio City and reports to Josie Ventura, Vice President of Digital/New Media.

In his role, Daryl oversees the Hallmark Movie Checklist app and is responsible for leading editorial and programming strategies for the app. He collaborates closely with teams across the company, including advertising sales, brand marketing, programming, design, on-air promotions, and distribution.

Before joining Crown Media, Daryl spent seven years at WCAU NBC 10 News in Philadelphia. While there, Daryl worked as an assignment editor, tracking local and national stories. He later joined the station's creative team, managing special events and the NBC10 Street Team.

Daryl graduated from The University of Pittsburgh with a Bachelor of Arts in communication & rhetoric. He also earned a Master of Arts from Temple University, focused on broadcasting, telecommunications and mass media.

Will Hall

Will Hall, Principal Engineer, Charter Communications
Principal Engineer
Charter Communications

As a Principal Engineer for Charter Communications, Will has worked in information technology for over 15 years. He has a passion for helping users to be more productive and communicating in ways that feel natural and easy.

Will has deployed many evolutions of collaborative tools and standards across the enterprise while constantly pushing to keep the end user experience a top priority. His experience in helping users collaborate and communicate ranges from the conference room to the cloud, and now into the home. You will always find Will leading the way with new technologies that help end users do more.

Zac Hohl

Zac Hohl, Principal Engineer I, Enterprise Network & Telecom, Charter Communications
Principal Engineer I
Enterprise Network & Telecom
Charter Communications

As a Principal Engineer for Charter Communications, Will has worked in information technology for over 15 years. He has a passion for helping users to be more productive and communicating in ways that feel natural and easy.

Will has deployed many evolutions of collaborative tools and standards across the enterprise while constantly pushing to keep the end user experience a top priority. His experience in helping users collaborate and communicate ranges from the conference room to the cloud, and now into the home. You will always find Will leading the way with new technologies that help end users do more.

Robin Jackson

Robin Jackson, Senior IT Director, Charter Communications
Senior IT Director
Charter Communications

Robin is current the senior IT Director over test automation, performance testing, test data management and some QA testing groups at Charter.

In her 17+ years with Time Warner Cable/Charter Communications, Robin’s career journey took her from QA tester to QA manager to Sr manager to director and now Sr director. Robin earned a Bachelor of Science in computer science, and an Associate of Science in accounting.

When not working, Robyn loves to travel with a group of friends that travel together often, especially if that travel includes wine. Robin is active in sports, playing in leagues for volleyball and flag football.

Nathan Leal

Nathan Leal, Customer Care Manager, Cox Communications
Customer Care Manager
Cox Communications

Nathan has worked in the cable industry at Cox for over 13 years, holding a variety of roles within the customer care side of the organization including his current position of customer care manager. Responsibilities within this role include supporting over 250 employees with an ongoing objective to identify opportunities that will help to improve the service that Cox provides.

Nathan’s long history of working in customer service, along with his bachelor’s degree in business administration, have all played a part in guiding him to where he is today.

When he isn’t busy working, Nathan enjoys spending the majority of his spare time with his 12-year-old son, which usually involves losing to him at a video game of his choosing.

Nicole Lowry

Nicole Lowry, Customer Care Senior Project Manager, Cox Communications
Customer Care
Senior Project Manager
Cox Communications

Nicole has over 20 years of experience in the telecommunications and banking industries with the last 17 years focused on process improvement and program/project management of business processes and information technology projects and programs.

She is an accomplished driver in attaining corporate strategic initiatives by leading the design and implementation of technology platforms while ensuring organizational adoption.

Efforts within telecommunication customer care and billing/payments processes focused on optimizing the critical customer touch points, products or services that drive loyalty and increased wallet share while enhancing operations and processes that yield higher customer satisfaction. Nicole possesses hands-on knowledge of project management and software development life cycle methodology, business systems analysis, business process modeling, project control tools, processes, and techniques.

Elias Lyons

Elias Lyons, Director Programming and Scheduling, Crown Media
Director Programming and Scheduling
Crown Media

Elias grew up and went to school in Burlington, Vermont, a charming small town in the upper northeast. After graduating from the University of Vermont, he moved to the D.C. metro area where he started his television and entertainment career at Discovery, Inc.

Elias spent my first three years in research across Discovery Networks International and U.S. networks, then shifted from research to programming strategy and scheduling for American Heroes Channel and Investigation Discovery. In early 2018, he moved cross country to L.A. for a job at Sony Pictures Entertainment before joining his current programming team at Crown Media Family Networks, where he works on content strategy and scheduling across the company’s three linear networks (Hallmark Channel, Hallmark Movies & Mysteries, Hallmark Drama) and non-linear services (SVOD, TVE/VOD, AVOD).

On a personal note, Elias married his lovely wife in March 2021 through a virtual ceremony with family after postponing his in-person wedding in June 2020.

Corey Natko

Corey Natko, Manager Research, Crown Media
Manager Research
Crown Media

As the manager of research at Crown Media, Corey is a media research and marketing professional with experience in the radio, TV, ad sales and consumer market research industries.

He is proficient in qualitative and quantitative research, trending and analyzing programming ratings and consumer behavior, as well as creating compelling materials used for ad sales and marketing.

Corey has been in the cable/telecom industry for 12 years.

Victor Reavis

Victor Reavis, Senior Manager IT, Charter Communications
Senior Manager IT
Charter Communication

Vic is responsible for the platform operations group within the Enterprise Data Center division. This group is split with half being responsible for the Oracle, Hyper-V, and VMware hypervisors supporting the Charter back office and the cloud platform team offering containerized microservices with virtualized storage and networking offerings.

He has a BS in Finance from App. State in Boone, NC, and an MBA from Jack Welch Management Institute. His background is spread across finance, project management, and IT.

He and his wife Cathy have two daughters, 16 and 18 years old. His forte and passion is turning around faltering projects, groups, or teams. He enjoys bringing order out of chaos and he doesn’t get rattled when things are at their worst.

Derek Showers

Derek Showers, DE&I Product Manager, Comcast
DE&I Product Manager
Comcast

As a DE&I Product Manager, Derek owns DE&I learning product and oversees the product lifecycle and roadmap. These responsibilities include understanding the customer segments they serve, the research, planning, building, releasing, refining, and retirement of products, and collaborating across teams to bring personalized, relevant learning that employees need to drive innovation and DE&I across Comcast.

Derek has an undergraduate degree in sports management and a master’s degree in adult education with a concentration in instructional technology, both from North Carolina A&T State University. He started his career in 3PL Logistics before moving into training with LG Electronics (mobile). He came to Comcast for a retail program manager role which was heavily focused on content design, before becoming a DE&I product manager.

Derek is married with two small kids. He loves sports and fitness (former student-athlete).

Praveen Srivastava

Praveen Srivastava, Principal Wireless Engineer II, Charter Communications
Principal Wireless Engineer II
Charter Communications

Praveen current responsibilities include technology, architecture and roadmap development, and standard bodies and regulatory support for wireless radio access engineering. He holds a bachelors in electronics and telecommunications.

Praveen is a highly experienced wireless RAN professional with more than 25 years of experience, able to leverage a unique combination leading edge, hands-on wireless technology expertise with a proven track record of contributing to industry standards, regulatory affairs, and leading high performing teams to deliver exceptional results.

His technology leadership encompasses subject matter expertise advisory, market research, technology strategy formulation, requirements development and vendor assessments, product development, development testing and deployment approaches covering key technologies, such as macro networks, small cells and IoT both for Indoor and Outdoor networks. He led the first In-building field trial of 3.5 GHz CBRS band and provided technical leadership for both CBRS outdoor/indoor mobile network and residential Wi-Fi/IoT router developments.

Praveen is from the north part of India from a town famous for both the birth and death of Gautam Buddha. Praveen likes to play and watch sports and is part of college team for cricket and field hockey.

Mandy Tasler

Mandy Tasler, Director of Billing, WOW!
Director of Billing
WOW!

As the Director of Billing at WOW!, Mandy manages the teams that are responsible for updating and configuring the billing systems. These five billing systems include ICOMs, USHA, 2 GLDS, and Comporium. They are two years into a project to convert all customers to ICOMs.

Mandy started in cable at 20 years old. She has spent most of her career at WOW, but have also worked for CSG, Adelphia, and Champion. She started on the phones and has worked my way up, spending most of her time on the billing team. Mandy received her MBA in Computer Information Systems in 2011.

Mandy met her husband at work (not very uncommon in the cable industry) and married him 26 days later (a little uncommon). They have been married for 18 years and have a beautiful 7-year-old daughter, Mya. She loves to crochet and cross-stitch when she has free time.

March – April 2021

  • Ajay Balan, Senior Development Manager, Charter Communications
  • Ajay Balan
    Sr Manager Self Service Platforms – APP
    Charter Communications
  • Michelle Beaupre, Director Strategic Development, Charter Communications
  • Michelle Beaupre
    Sr. Manager
    Mobile Product Operations
    Launch Management
    Charter Communications
  • Mark Best, Senior Manager Product Delivery, Spectrum Mobile, Charter Communications
  • Mark Best
    Director, Mobile Product Management
    Charter Communications
  • Cecilia Correa, VOD Supervisor, Comcast
  • Cecilia Correa
    Supervisor VOD Operations
    Comcast Technology Solutions
  • Dave Jones, People Director, People - Business Partnering, Liberty Global
  • Dave Jones
    People Director, People - Business Partnering
    Liberty Global
  • Neill Kipp, Senior Director Software Architect Lead, Comcast
  • Neill Kipp
    Senior Director & Lead Software Architect
    Comcast Technology Solutions
  • James Haq-Myles, Senior Manager, Talent & Organization Development, Liberty Global
  • James Haq-Myles
    Senior Manager
    Talent & Organization Development
    Liberty Global
  • Kelley Peters, Senior Manager, Customer Care Performance, Cox Communications
  • Kelley Peters
    Senior Manager, Customer Care Performance
    Cox Communications
  • Tiffany Watson, Internal Communications Director, People, Liberty Global
  • Tiffany Watson
    Internal Communications Director, People
    Liberty Global Europe
  • Tonia Wilson, Industry Marketing Manager, Comcast
  • Tonia Wilson
    Industry Marketing Manager
    Comcast Technology Solutions

Ajay Balan

Ajay Balan, Senior Development Manager, Charter Communications
Sr Manager Self Service Platforms – APP
Charter Communications

Ajay serves as the technical lead on a Full Stack team responsible for providing the billing, payment and BuyFlow (purchase) activities in the MySpectrum App.

Ajay has over 16 years in the software industry and have worked as a software engineer, software architect and manager. For the last year at Charter, he has been in the role of a Senior Development Manager.

Ajay loves to read, follows the stock markets avidly, and plays tennis recreationally as time permits! Most good weather weekends he and his spouse love to hike the many trails in Colorado with their two dogs!

Michelle Beaupre

Michelle Beaupre, Sr. Manager, Mobile Product Operations & Launch Managementt, Charter Communications
Sr. Manager
Mobile Product Operations
Launch Management
Charter Communications

Michelle is an established director with 14+ years of experience working at Fortune 500 and Fortune 100 companies and experience leading product and operations initiatives in Telecommunications and Public Sector industries.

Michelle is currently the Director of Launch Management for Spectrum Mobile. In her current role she is responsible for partnering with business and product leaders and other stakeholders to champion the strategy, design, and execution of launching mobile products and services that delight consumers and meet strategic and financial business objectives.

Michelle supports all aspects of go-to-market development and implementation of Mobile product launches including coordination/collaboration with internal/external communications, marketing, and sales channel teams.

Mark Best

Mark Best, Senior Manager Product Delivery, Spectrum Mobile, Charter Communications
Director, Mobile Product Management
Charter Communications

Mark is a Colorado native who has had the privilege of building a wonderful career in Telecommunications, specifically Mobile, over the past 20+ years. After forays with Nextel, Boost, Sprint, Cricket, and AT&T Mark joined Charter in the summer of 2017 to participate in the unique opportunity to launch the Spectrum Mobile line of business.

Since debuting in July 2018, Spectrum Mobile has risen to be named the fastest growing Mobile carrier in the country at the end of Q1 2020. Recently having made the switch from project management to product management, Mark is now focused on helping lead the efforts for enhancing Spectrum Mobile’s SMB and payments options to further improve Spectrum Mobile’s position in the mobile space.

Mark has a BA in Political Science from Northern Colorado (UNC – GO Bears!) and is a certified SAFe Scrum Master. In his time away from work Mark enjoys spending time with friends, playing golf, reading, and being a terrific consumer of a wide range of mass media offerings.

Cecilia Correa

Cecilia Correa, VOD Supervisor, Comcast
Supervisor VOD Operations
Comcast Technology Solutions

In her current role as a Client Services Supervisor in VOD, Cecilia is responsible for managing day-to-day workflow on content ingestion and dependent processes for 150 providers and 210 Multimedia Video Platform Distributors.

Cecilia joined the Comcast family after being a contractor at Telemundo for three years assisting with master control and marketing events. She started at Comcast in 2013 as a contractor in VOD supporting NBCU Olympics and then was offered a full-time position four months later as a Tech 2. In 2015, she got promoted to a Specialist 2. She was hired onto the role in 2017 in her current role.

Cecilia is very passionate about helping people. Based on the experiences that she has been through she loves talking to people and finding ways to help people get through the loss of a child. In the future, Cecilia would like to volunteer in a program that supports grieving parents at a hospital. She has always had an interest in photography and enjoys capturing those "little" moments in life. In the meantime, she enjoys being a mom to a newborn baby girl named Kaylee.

Kevin R. Foran

Kevin Foran, Director, Video Operations, Comcast
Director, Video Operations
Comcast

Kevin has been with Comcast for 19 years, the last two in his current position. In his current role he leads Video Operations for CTS, Ad Solutions, a digital delivery distribution platform for advertisers, agencies, brands, EffecTV and NBC Universal.

Originally from Tucson, Arizona, Kevin moved to Denver in 2001. Kevin and his wife, Jennifer, have two sons, Conor and Jack. His interests include music, soccer, hot & spicy foods, and craft beer.

Andreia Hameed

Andreia Hameed, Manager Customer Care, Cox Communications
Customer Care Manager
Cox Communications

Approaching her 16-year anniversary with Cox Communications, her areas of expertise include taking ownership of process improvements to meet and exceed customer expectations. In her current position as Customer Care Manager, she is responsible for leading teams to advocate for the customer to ensure service levels are met and the development of action plans are in place to drive performance excellence and to improve call efficiency practices.

Andreia has been a member of WICT Richmond VA for seven years. She also serves as a volunteer for local community activist groups on the enrichment and development of high school students. Andreia serves in local events in her community which include interactive activities for high school students teaching inclusiveness and racial equality for all.

Andreia resides in Virginia Beach, VA with her husband of 10 years and 3 children. Andreia is a Southern California native from San Diego who enjoys spending time at the beach and dabbling in DIY home improvement projects.

James Haq-Myles

James Haq-Myles, Senior Manager, Talent & Organization Development, Liberty Global
Senior Manager
Talent & Organization Development
Liberty Global

In his current role, James supports LG’s talent discovery agenda in identifying high potential talent, creating career pathways and mobility across Liberty Global. In his previous role, he was Global Head of Diversity, Inclusion and Wellbeing at Travelex and has made the jump into the talent arena to bridge the gap between the worlds of talent and DE&I. He has also worked at EY as a human capital consultant, as a People Partner at Barclays.

James is passionate about equality and has spent time supporting LGBTQIA+ human rights groups as well as consulting on the workplace equality strategies for companies such as Ebay, PayPal and Amazon. He enjoys a cocktail (or three), travel and anything philosophy or behavioural economics related.

Dave Jones

Dave Jones, People Director, People - Business Partnering, Liberty Global
People Director
People - Business Partnering
Liberty Global

Dave is an experienced HR business partner, having worked across numerous sectors over the last 20 years…from retail, financial services, energy and now telecommunications.

Dave joined Virgin Media in 2010, where he supported the customer operations leadership team. He then moved on to support the local IT and project management function, prior moving to Liberty Global, as part of a wider operating model review.

He has two daughters, a partner and two dogs…all of which keep him busy and entertained when not working.

Neill Kipp

Neill Kipp, Senior Director Software Architect Lead, Comcast
Senior Director & Lead Software Architect
Comcast Technology Solutions

Neill Kipp is Senior Director and Lead Software Architect for Comcast Technology Solutions. He has 30 years’ experience in software design, development, and delivery.

Kipp's “Super8” IP video packager serves IP on-demand, linear, and cloud digital video recordings for tens of millions of Xfinity customers and his OneCloud portal design helps thousands of engineers manage their Comcast cloud presence.

No stranger to the podium, Kipp has presented at dozens of technical conferences including ApacheCon, ACM, SCTE Expo, and WICT Tech-it-Out. Prior to joining Comcast, he taught seven graduate-level courses at University of Colorado Denver, including web systems architectures, ubiquitous computing, and user experience design.

Anastasia Levy

Anastasia Levy, Manager, Video Platforms, Charter Communications
Manager, Video Platforms
Charter Communications

Ana has been with Charter for past three year, and is currently a manager on a Quality team.

She has an MS in Software Engineering and BA in Experimental Psychology.

She lives in Denver and has a daughter in 5th grade. If she has free time, she does Kickboxing and Brazilian Jiu-Jitsu.

Kathy Lawn

Kathy Lawn, Program Director, Comcast
Program Director
Comcast

Kathy is the Program Director for large scale network programs and products at Comcast in Philadelphia. In her current role at Comcast, she owns all facets of nationwide implementation of Fiber (EPON) network, managing think tank engineers, customer focus teams, and division feedback to execute delivery.

Prior to her role at Comcast, she spent nine years at Motorola with a focus on developing digital footprint in Asia and Europe, built relationships with global government agencies to receive approval across Asia to sell set-top boxes to all cable providers.

Kathy graduated with an undergrad and an MBA with a focus on International Business. On a personal note, she was involved with Big Brothers and Big Sister and having a “little” from Center City, Philadelphia to guide and mentor. Also, she is a board director to Peace To The Planets.

Jacquelyn McDonald

Jacquelyn McDonald, Senior Manager, Strategy & Operations, Charter Communications
Senior Manager, Strategy & Operations
Charter Communications

Jacquelyn started her career at Oildex, a software company that develops accounting products for the oil and gas industry. After advancing to a Project Manager role and earning her PMP, she joined Charter Communications in 2015.

As a contractor she served as a Service Delivery Manager, Scrum Master (CSM), and ultimately Team Lead before becoming an employee in 2016. She has spent her time as a Senior Manager leading development teams, delivery teams, and most recently the Digital Strategy & Operations team.

Her passions include travel, yoga, cooking, and most importantly her husband, son (3) and daughter (18 months).

Badeeh McDuffie

Badeeh McDuffie, Director, Field Business Planning, Charter Communications
Director, Field Business Planning
Charter Communications

Badeeh is a Business Planning Manager with Charter Communications, based in Austin Texas. He is a cable professional with 13 years of experience. He started his career with Time Warner Cable in 2008 as a financial analyst and progressed to his current role with Charter.

He is a proud University of Maryland alumnus, with a Bachelor of Science in Finance and an MBA with a concentration on Information Systems and Business Analytics both from the University of Maryland.

Badeeh is married and has one dog who keeps both his wife and he busy and active. He loves to travel and has been to every continent except Australia (not including Antarctica). He hopes that I can cross that off the list once we are past the COVID pandemic.

Eric McMillen

Eric McMillen, Director Network and Service Assurance, WOW!
Director
Network and Service Assurance
WOW!

Eric is an experienced engineering leader with a demonstrated history of working in the MSO and telecom industries.

He is a strong engineering professional skilled in Data Center management, Network and Virtual Services (IaaS, DRaaS, SDN, etc) and Process Design.

Rachel Pagliarini

Rachel Pagliarini, Digital Marketing Manager, Comcast
Digital Marketing Manager
Comcast Technology Solutions

Rachel has worked at Comcast Technology Solutions for four years and has over seven years of experience in digital marketing.

She specializes in demand generation and marketing operations – driving excellence in market-facing digital touchpoints and systems integration.

Kelley Peters

Kelley Peters, Senior Manager, Customer Care Performance, Cox Communications
Senior Manager, Customer Care Performance
Cox Communications

Kelley is primarily responsible for providing business insights across multiple functional areas within Care to support and drive operational excellence. Kelley is currently redesigning an existing operational review program into one that is more narrowly focused on critical business objectives and delivering key insights and best practices that support Cox’s evolving business needs.

Kelley began her career with Cox in 1999 as a residential Inside Sales Representative before being promoted to Sales Supervisor in 2001. Throughout her tenure, Kelley has held numerous leadership roles in Customer Care, supporting Quality, Customer Relations, E-Care, Process Design & Improvement, and Internal Communications.

Kelley holds a Bachelor of Science in Operations Management and an MBA in Organizational Leadership from Johnson & Wales University. She is also a Certified Six Sigma Black Belt from Bryant University. A native of Rhode Island, Kelley enjoys spending time with family & friends and when she is not working, she loves to read, paint, & travel.

James Toburen

James Toburen, Technical Account Manager, Comcast
Technical Account Manager
Comcast

James is responsible for IT / digital cable television headend tech support with 15+ years of work experience in the cable industry.

His specialties include coordinating new cable system launches, digital asset delivery, digital headend equipment (both Motorola and Scientific Atlanta).

Tiffany Watson

Tiffany Watson, Internal Communications Director, People, Liberty Global
Internal Communications Director, People
Liberty Global Europe

Tiffany is a communications professional with a track record of transforming business goals into communications strategies, which create awareness and drive action. A leader who develops others and has an innovative, creative approach to building engagement and advocacy.

Before settling in communications, Tiffany had roles in Marketing and Media. She held several communications roles at Barclays and Barclaycard, including heading up Internal Communications for Europe & South Africa, Head of Strategy, Channels & Content and Chief of Staff. She started with Liberty Global as Head of Internal Communications at Virgin Media, then Director of Internal Communications, before joining Liberty Global, where she is currently Director of Internal Communications for People and Diversity, Equity and Inclusion.

Tonia Wilson

Tonia Wilson, Industry Marketing Manager, Comcast
Industry Marketing Manager
Comcast Technology Solutions

In this position, Tonia supports four unique business lines through marketing strategies and programs focused on customer purchase and retention.

Prior to joining the Comcast family, Tonia held various roles in marketing, brand, and operations at other Denver-area technology companies – Arrow Electronics and Western Union. She is a graduate of DU’s MBA program and holds an undergraduate degree from Babson College. In addition, Tonia is a certified Program Management Professional (PMP).

In her free time, Tonia enjoys both indoor and outdoor gardening, sewing with her grandmother’s old McCall’s mail order patterns, hiking, camping, and, her new pandemic hobby, tackling jigsaw puzzles. Tonia lives in Denver with her husband of 15 years and her 16-year-old “son,” Pat the Cat.

Questions?