Driving Innovation
Yearbook 2021

Our IA community includes participants from more than 20 industry organizations and dozens of departments and skillsets. What these people all have in common is the desire to make a difference in their organizations – to drive change and add value. Please check out our yearbook to see which of your peers has earned the label intrapreneur! We hope to see you in future classes.

September – November 2021

  • Benny Bailey, Director, Field Operations, Charter Communications
  • Benny Bailey
    Director, Field Operations
    Charter Communications
  • Brian Cole, Senior Manager of End User Technologies, WOW! Internet, Cable & Phone
  • Brian Cole
    Senior Manager of End User Technologies
    WOW! Internet, Cable & Phone
  • David Cole, Director Program Management, WOW! Internet, Cable & Phone
  • David Cole
    Director Program Management
    WOW! Internet, Cable & Phone
  • Chuck Elrod, Director of Headend Engineering, WOW! Internet, Cable & Phone
  • Chuck Elrod
    Director of Headend Engineering
    WOW! Internet, Cable & Phone
  • Mary Falcone, Director Data Mgmt & Business Intelligence, WOW! Internet, Cable & Phone
  • Mary Falcone
    Director Data Mgmt &
    Business Intelligence
    WOW! Internet, Cable & Phone
  • Esperanza Hunter, Director, IT Infrastructure Program Delivery, Charter Communications
  • Esperanza Hunter
    Director, IT Infrastructure
    Program Delivery
    Charter Communications
  • Tarik Jones, Sr. Mgr., Knowledge Management Customer Care Communications and Advanced Content, Cox Communications
  • Tarik Jones
    Sr. Mgr., Knowledge Management Customer Care Communications and Advanced Content
    Cox Communications
  • Natalie Krodel, Senior Director, Legal & Business Affairs, A+E Television
  • Natalie Krodel
    Senior Director
    Legal & Business Affairs
    A+E Television
    Photo Unavailable

Barath Anandaraman

Barath Anandaraman, Principal Engineer II, Charter Communication
Principal Wireless Engineer II
Charter Communications

As principal engineer II at Charter Communications, Barath supports video applications developed within software engineering. He monitors KPIs that impact customers, works with developers to improve customer experience, and provides knowledge on improving tools and utilities that various teams use like customer care, so they are better equipped to handle customer calls.

Barath has over 16 years of professional experience working in the IT industry. He earned a Bachelor of Engineering in Computer Science and Engineering.

Barath’s hobbies and interests include nature photography and watching lots of Netflix. He is a father of two boys (9 years and 4 years old) and happily married for over 11 years.

Benny Bailey

Benny Bailey, Director, Field Operations, Charter Communications
Principal Wireless Engineer II
Charter Communications

Benny is one of three directors of field operations in Central Texas for Charter Communications. His scope is direct inhouse employees (Techs) and their leadership conducting installation and troubleshooting work in the field. He also has the responsibility of managing the contracting partners in Central Texas.

He started in this industry approximately 12.5 years ago in a call center in Knoxville, Tennessee. He worked his way up and through the ranks within a call center, subject matter expert teams, customer advocate teams, a field operations retention team, managed the quality inspection teams, and was offered his current position a few years ago.

He is an avid reader of many genres of writing. He practices a healthy lifestyle by practicing several styles of regimented fitness activities as well as practicing a healthy lifestyle with food (energy) consumption. He is a photographer, videographer and loves to tell other people stories through their lenses of life. Benny has been married since 1994 to his high school sweetheart. They have one son who is a head band director in a local school system in Texas. They also have two bulldogs that are a part of their family.

David Cole

David Cole, Director Program Management, WOW! Internet, Cable & Phone
Director Program Management
WOW! Internet, Cable & Phone

As a director of Program Management at WOW!, David leads an enterprise team to build and launch WOW! tv+, their next generation video platform. Now 98% of WOW!’s customer base has a new IP-based video choice. As the Director of Projects at DIRECTV, he led the Care PMO team in full lifecycle project management efforts, including defining strategy, planning, and delivering 500+ enterprise-wide and Customer Care Operations initiatives for 20k agents and 20M customers. He regularly directed up to 45 concurrent, multimillion-dollar projects.

David received his Bachelor of Science in business administration from South Oregon University. He is also involved with Food Bank of the Rockies, Junior Achievement, Denver High School Interview Career Fair, and Denver American Heart Association Heart Walk.

Brian Cole

Brian Cole, Senior Manager of End User Technologies, WOW! Internet, Cable & Phone
Senior Manager of End User Technologies
WOW! Internet, Cable & Phone

Brian is the Sr. Manager of End User Technologies at WOW! He manages the end user technology team, local IT support team, and their 3rd party helpdesk. He has been employed with WOW! for seven years.

Brian lives in South Elgin, IL with his wife, son, and daughter. He has been married to for 22 years and he and his wife have a son (21) and daughter (16). He enjoys camping, boating, and fishing with my friends and family.

Problem Statement: I’m working on a project to help new employees and contractors to have the best onboarding experience possible. My goal is to improve the onboarding process by reducing time it takes to fully onboard an employee by 5 days. I am working with HR and operations and plan to get approval from my leadership by Nov. so that I can finalize plans by December.

Tera Dubs

Tera Dubs, Senior Supply Chain Manager, Midco
Senior Supply Chain Manager
Midco

Tera Dubs is the Senior Supply Chain Manager at Midco where she oversees supply chain system management, analytics, logistics, and customer fulfillment. Tera’s team focuses first on customer satisfaction and efficiency without compromising quality and on-time delivery.

Outside of her career, Tera currently serves as the Finance Chair on the Women in Cable Telecommunications – Midwest Chapter board. She actively volunteers for her local Junior Achievement chapter as an in-class teacher and fundraiser. Tera loves to continually learn and grow professionally which led her to complete her master’s degree in business administration from the University of Sioux Falls. She is also bronze level certified in lean practices from the Society of Manufacturing Engineers.

In her personal life, Tera can be found in the kitchen whipping up any new recipe that intrigues her. She especially loves her smoker. Her wife, Amanda, loves to find DIY activities for them to tackle on the weekends, so lots of trips to the home improvement store. She remains active by playing softball, volleyball, darts, and golf.

Chuck Elrod

Chuck Elrod, Director of Headend Engineering, WOW! Internet, Cable & Phone
Director of Headend Engineering
WOW! Internet, Cable & Phone

As director of headend engineering at WOW!, Chuck is responsible for the 24x7 performance and maintenance of the TVRO site, video headend, hub sites, SONET network and all optical facilities (formerly VSO, VEO), and all equipment located within each facility.

Chuck is also responsible for proper operation of all equipment located within the headend, hub, and OTN facilities in accordance with company guidelines and local, state, and federal regulations, plus supervisory responsibilities for HE I, HE II, HE III, Engineers.

Chuck started his journey in the cable and telephone industry at a very young age and has held many positions in his 32-year career. Learning is a passion of Chuck’s and needed to fulfill his interest in all aspects of his professional and personal life.

His hobbies include RVing, fishing, and outdoor activities. He is a husband, father, and grandfather, which he says is totally amazing.

Mary Falcone

Mary Falcone, Director Data Mgmt & Business Intelligence, WOW! Internet, Cable & Phone
Director Data Mgmt & Business Intelligence
WOW! Internet, Cable & Phone

Mary is currently the director of data management and business intelligence at WOW! Internet, Cable and Phone. Prior to that, she spent 17 years managing the global BI organization at CenturyLink/Level 3 Communications/ tw telecom (lots of acquisition fun!). Taking the time machine back even further, she started out her career in consulting with American Management Systems where she learned the skills of thinking like a partner and focusing on the true need that has guided her entire career.

Business Intelligence is her passion. She strives to drive improvement and change into an organization through the use of facts and data. One of her favorite quotes is by Dostoyevsky from Crime and Punishment: "We've got facts, they say. But facts aren't everything; at least half the battle consists in how one makes use of them!". In nearly every company data isn't an issue, everyone these days has massive amounts of data. In fact, a BI organization can get you almost any answer you want because, well, math. However, building data and reports to tell the true story and not just what people want to hear is her separating skill and makes her either the hero or the villain (depending on which answer you were hoping the data gave).

Transparency, accuracy and improvement is what she brings to the table and drives into her team and organization. She claims you'll probably either love her or hate her (we’ll go with love), but you'll have an opinion either way and that's an outstanding way to leave an impression.

Esperanza Hunter

Esperanza Hunter, Director, IT Infrastructure Program Delivery, Charter Communications
Director, IT Infrastructure Program Delivery
Charter Communications

Esperanza leads the program delivery teams on behalf of IT Infrastructure for Charter's many IT initiatives. She is responsible to direct technical project management, budget management, and other initiatives across several hundred active projects at any one time. She works with all other business units across Charter's vast enterprise to ensure that each team's IT needs are met, including Spectrum Enterprise, Spectrum Mobile, Marketing, Corporate Real Estate, Facilities, and many others.

Esperanza has been in the technology field for over 25 years, including roles overseas. She speaks multiple languages and holds her Master of Business Administration, Master of Project Management, and other graduate certificates. She is currently pursuing a master’s certificate in data analytics and business intelligence from Penn State University.

Tarik Jones

Tarik Jones, Sr. Mgr., Knowledge Management Customer Care Communications and Advanced Content, Cox Communications
Sr. Mgr., Knowledge Management Customer Care Communications and Advanced Content
Cox Communications

Tarik joined Cox in 2010 as a contractor in web strategy and moved to full time in 2012 on the Customer Care Knowledge Management team.

Prior to joining Cox, he worked previously as an adult learning and instructional design specialist at Earthlink, Apple, and UPS. Since joining the knowledge management team, he led development on several significant tools and initiatives to bring best in class knowledge to agents and customers. This includes the launch of the KEY knowledge base, Guided Help, Care Automated Troubleshooting, and Solutions Center KEY knowledge integration.

Natalie Krodel

Natalie Krodel, Senior Director, Legal & Business Affairs, A+E Television
Sr. Mgr., Knowledge Management Customer Care Communications and Advanced Content
Cox Communications

As senior director of legal and business affairs at A+E Networks, Natalie’s internal clients are primarily in the technology space, although she works with various people around the company who need assistance with their contracts.

She started off her legal career at a law firm in NYC, then left to run her own small business (a coffee bar of all things) and start a family. After nine years of working on her own, she was ready to return to the corporate world, and has been an in-house lawyer for the last nine years.

Natalie has two teen boys who she is raising in NYC, and she spends a great deal of her time on weekends fixing up old houses. Her current project is an 1840s house in Saugerties, NY.

Latitia Ann Lewis

Latitia Ann Lewis, Customer Service Manager, Cable One/Sparklight
Customer Service Manager
Cable One/Sparklight

As a customer service manager at Sparklight, Ann and her 10 team members manage the Vincennes Region, which includes Indiana and Illinois. Ann has been in the Industry for 30 years.

She started off as a temporary telemarketer and has worked her way through the industry, in different states and companies throughout the years, in billing and customer service. Ann enjoys watching professional basketball as well as spending time with her son who plays a lot of sports.

Greg McGuffee

Greg McGuffee, Technical Operations Manager, Cable One/Sparklight
Technical Operations Manager
Cable One/Sparklight

As technical operations manager, Greg is responsible for the daily operations of their technical department which includes, but not limited to associate needs and performance, customer service, technical budgets, and plant maintenance.

In 1996, Greg started this journey as an installer for Marcus Cable in southwest Mississippi and he now has over 20 years of service with Cable One. Greg has worked his way up through multiple positions in southwest MS until he was promoted to tech ops manager and relocated to Columbus, Mississippi in the northeastern portion of the state. His latest move has led him to central Arkansas where he is currently the technical operations manager for one of their newly acquired markets.

His wife and he have three kids, all of which are grown and living in various locations. They are now empty nesters except for a very spoiled Shih-Tzu. Their favorite time of year is just around the corner, Halloween! They love to decorate for Halloween, so much so that their home was featured on the front page of their local newspaper several years ago in their hometown. Once Greg finished high school, he decided college wasn’t his next step, so he started his full time career early, but has since been enrolled in the University of Phoenix and is currently working on his degree.

Mike Schaub

Mike Schaub, Lead Product Manager, A+E Networks
Technical Operations Manager
Cable One/Sparklight

Mike is the product manager on the A+E Networks direct-to-consumer SVOD products. He has been with A+E for two and a half years. Before that he was a PM at a social media analytics company called Canvs AI. He has a BA in economics from Boston College and an MS in Technology Management from Columbia University. He lives in Brooklyn and enjoys all of the live music NYC has to offer.

Rachel Walker

Rachel Walker, Vendor Partner Manager, Cox Communications
Vendor Partner Manager
Cox Communications

Rachel Walker is a detail and people-oriented manager with 22+ years Customer Care and Sales experience. She has a proven record of driving teams to meet if not exceed their goals. Rachel currently serves as a vendor partner manager for Cox Communications. In this role her responsibilities include being the primary contact to manage the relationship between Cox outsourcing partners and Cox internal care functions.

Before her vendor management role with Cox, Rachel was a Supervisor within Cox customer care technical support in Omaha. Rachel developed a winning team of top performers across the enterprise for customer service. Prior to Cox, she graduated from the University of Nebraska at Omaha with her Bachelor of Science in biology and minor in chemistry.

Rachel is the mother of two sons and wife to her wonderful husband, Jason. She enjoys spending time in the great outdoors, going on walks, and doing science projects with her kids.

July – September 2021

  • Brad Alber, Principal Architect, Charter Communications
  • Brad Alber
    Principal Architect
    Charter Communications
  • Richard Bugbee, Director, Enterprise Network & Telecom, Charter Communications
  • Richard Bugbee
    Director, Enterprise Network & Telecom
    Charter Communications
  • Kyle Cummins, Manager Workforce Management, Cox Communications
  • Kyle Cummins
    Manager Workforce Management
    Cox Communications
  • Sarah Dauro, Senior Communications Strategist, The Primavera Group
  • Sarah Dauro
    Senior Communications Strategist
    The Primavera Group
  • Samantha McConnell, Senior Manager Digital Care Strategy, Cox Communications
  • Dave Moran
    Principal Engineer
    Charter Communications

Brad Alber

Brad Alber, Principal Architect, Charter Communications
Principal Architect
Charter Communications

Brad has over 15 years of experience in software development as developer, team lead, and architect and nearly four years’ experience working at Charter Communications.

As a liaison between development teams and product partners, Brad communicates challenges that could impact timelines, solutions ways to bring in timelines on the fly, keeping valuable features on time and budget.

Brad also acts as the architectural lead for a cross functional team of product and engineering. As a unit they have delivered business value in creating new revenue streams by enticing internet customers to add video packages and to upgrade video packages of existing video customers.

Brad received a Bachelor of Science in Computer Science from Colorado State University.

Richard Bugbee

Richard Bugbee, Director, Enterprise Network & Telecom, Charter Communications
Director, Enterprise Network & Telecom
Charter Communications

As a Director for Charter Communications, Richard has worked in information technology for over 17 years. He has a passion for leading and helping users to be more productive and communicating in the simplest ways possible.

Richard has been designing collaboration technology for Charter and working to maintain a grasp on the ever-changing landscape of technology.

Richard is a member of the Air National guard currently and has over 19 years of service. Between Charter and the Air Force he has been exposed to a number of high- pressure situations that involved solving complex issues with speed and efficiency. From delivering real time battle damage footage to the pentagon, to ensuring the Boardroom is fully operational for the Quarterly shareholder meetings, it’s never a dull moment.

Jeffrey Chace

Jeffrey Chace, Director CPE Delivery & Engagement, Liberty Global
Director CPE Delivery & Engagement
Liberty Global

Jeffrey is a telecommunications professional with 20+ years of experience solving complex problems by creating predictable environments that catalyze repeatable results. Leader of multinational, multicultural teams based in the Netherlands.

Kyle Cummins

Kyle Cummins, Manager Workforce Management, Cox Communications
Manager
Workforce Management
Cox Communications

Kyle has been with Cox Communications for 10 years where he started as a Tier 1 Technical Support Representative. He was promoted to a Lead Line Position, and then into leadership over an advanced support team handling escalated technical issues. He led this team through changing support models and launching Digital Assist (Chat) to this group. In 2019, Kyle moved into the Workforce Management team. During his tenure as the Workforce Manager, he led the Mission Control team in Phoenix through changes in the support model for employees in call center roles.

Kyle is passionate about the future and how technology will improve how we do business responsibly. He believes in unleashing the potential of the people he leads and tapping in to hidden strengths of others.

In his spare time, Kyle spends his time spoiling his niece and nephew, spending time with family, volunteering (fostering puppies), hiking and exploring new places, travelling, playing video games, and playing Pokémon Go. #TeamMystic

Sarah Dauro

Sarah Dauro, Senior Communications Strategist, The Primavera Group
Senior Communications Strategist
The Primavera Group

Sarah Dauro is a Senior Communications Strategist with the Primavera Group, a boutique strategic marketing firm that combines solid strategy, disciplined execution, persuasive content, and market-proven consulting services.

With more than 15 years of integrated marketing communications experience across a wide range of clients and industries, Sarah brings expertise in developing innovative go to market strategies and managing products throughout their lifecycle. She’s valued for tenacity, resourcefulness, and the ability to develop comprehensive marketing campaigns that move the needle and deliver results.

Sarah has held numerous corporate brand management and marketing leadership roles at Arrow Electronics, Procter & Gamble, TaylorMade Golf, adidas, and Kyocera Communications.

Megha Khulbe

Megha Khulbe, Principal Architect, Charter Communications
Principal Architect
Charter Communications

Megha works at Charter as an IT Architect with over 13 years of experience in designing innovative business solutions for clients across the telecom and cable industry. She has been with Charter since 2017.

She is skilled in cloud computing, micro services, billing, OSS/BSS and video applications architecture and design over QAM and IP. Her expertise in communicating across organizational levels and with cross-functional teams drives a shared vision and fosters a culture of excellence.

Megha received a Bachelor of Technology, Electronics, and Communications from G.B. Pant University of Agri & Technology in Pantnagar, India, and an MBA, Telecom Systems and Finance from Symbiosis Institute of Telecom Management in Pune, India.

Christopher Lord

Megha Khulbe, Principal Architect, Charter Communications
Director
Government Partnership Opportunities
Mediacom

Christopher Lord has been in the cable and broadband industry for 13 years, working in several different roles for Mediacom Communications.

Throughout his time with Mediacom, Chris has worked in front-line broadband technical support, supervised Mediacom’s technical social media presence, managed government relations for the company’s coastal region, and is currently serving as the Director of Government Opportunities for the company.

Samantha McConnell

Samantha McConnell, Senior Manager Digital Care Strategy, Cox Communications
Senior Manager
Digital Care Strategy
Cox Communications

Samantha McConnell is a Senior Manager of Digital Care Strategy with Cox Communications. In addition to a broad focus on digital assist and self-serve support, Samantha brings deep experience in conversational AI and rich messaging strategy. She also leads the content author team for Cox’s virtual assistant, Oliver.

Prior to her current role, Samantha held a number of positions at the juncture of strategy, technology and operations where she enabled companies’ evolution through strategic change.

Dave Moran

Samantha McConnell, Senior Manager Digital Care Strategy, Cox Communications
Principal Engineer
Charter Communications

Dave is a Principal Engineer in R&D for Emerging Technology & Innovation at Charter. He is an engineer, architect, maker who loves to design and build just about anything. He Loves to take things apart, and sometimes put them back together.

Dave has 20 years of experience across several industries, many of them in tech, computing, and networks, and at least 10 of those years in ISP/MSO/Cable.

Dave grew up around the Washington DC metro area, and relocated to Denver to work for Charter in 2017.

Dave spends his time outside work adventuring outdoors with his wife, son, and dog.

Justin Garbiso

Justin Garbiso, Director Software Development, Charter Communications
Director Software Development
Charter Communications

With a nearly 12-year tenure at Charter/Spectrum, Justin is currently the director of software development for Spectrum TV Everywhere and Spectrum Test Hub Automated Test Framework.

Justin lives in the greater Denver area.

NagaSateesh Mumgandi

NagaSateesh Mumgandi, Principal Architect, Charter Communications
Principal Architect
Charter Communications

Coming soon.

May – June 2021

  • Keshia Betcher, Senior Manager, Financial Leadership Program, Comcast Cable
  • Keshia Betcher
    Senior Manager
    Financial Leadership Program
    Comcast Cable
  • Will Hall, Principal Engineer, Charter Communications
  • Will Hall
    Principal Engineer
    Charter Communications
  • Zac Hohl, Principal Engineer I, Enterprise Network & Telecom, Charter Communications
  • Zac Hohl
    Principal Engineer I
    Enterprise Network & Telecom
    Charter Communications
  • Nicole Lowry, Customer Care Senior Project Manager, Cox Communications
  • Nicole Lowry
    Customer Care
    Senior Project Manager
    Cox Communications
  • Elias Lyons, Director Programming and Scheduling, Crown Media
  • Elias Lyons
    Director Programming and Scheduling
    Crown Media

Rajeev Aggarwal

Rajeev Aggarwal, Principal Wireless Engineer II at Charter Communication
Principal Wireless Engineer II
Charter Communications

Rajeev’s current job responsibilities at Charter Communications are centered on: radio frequency planning and data analytics, financial modeling and business case development, and new solutions development and field trials.

Rajeev holds an MBA (finance) and bachelor’s in electrical and telecommunications.

He is passionate and loves to play tennis. He is married and has two great kids.

Keshia Betcher

Keshia Betcher, Senior Manager, Financial Leadership Program, Comcast Cable
Senior Manager
Financial Leadership Program
Comcast Cable

Keshia is currently a member of Comcast’s internal financial leadership program focused on critical high-impact projects across three rotations within the finance organization.

She has been with Comcast for seven years and has worked in various areas of the business including the Twin Cities Region, HQ, and Corporate. Her education includes a bachelor’s degree in Mathematics and Financial Economics as well as an MBA. Outside of work, Keshia lives in Minnesota and enjoys kayaking on the many lakes, and baking for family and friends.

Stephanie Bullard

Stephanie Bullard, Senior Manager Human Resources, Mediacom
Senior Manager
Human Resources
Mediacom

Stephanie is a senior HR manager for the State of Georgia with Mediacom. Her current responsibilities include oversight of all human resources functions in the areas of organizational effectiveness, employee relations, training, recruitment, and compensation.

She’s been with the company since December 2020 transitioning from Healthcare HR, management, and retail HR. Stephanie graduated from Valdosta State University with a bachelor’s in business administration with a focus in HR. She hopes to complete her diversity, equity & inclusion certificate and SPHR certification by the end of 2021.

In her free time, you can find her watching her 5-year-old daughter compete in pageants as well as serve as a pageant judge on the weekends. They are also avid Florida State Seminoles and Atlanta Falcons football fans, however she won’t be attending any games in person anytime soon, due to the anxiety both teams cause her and her 5-year-old little fan. She is excited to be working for an amazing company and is grateful for this opportunity with the IA program.

Alexis Commarota

Alexis Commarota, Director Software Development, Charter Communications
Director
Software Development
Charter Communications

Alexis Commarota is a senior director within software development in Charter Communications. Alexis is an enthusiastic, seasoned leader focused on delivery and being a champion for her teams. Alexis began her career as a developer, progressed into pairing development and implementation/process work with the development tools, then onto project/program management and leadership. Alexis is self-taught, always striving for new experiences and opportunities to continue learning, growing, and being challenged.

Alexis has worked in both large and small, public, and private companies throughout her 24 years in technology, however this is her first encounter with the cable industry. Before the four years at Charter, Alexis worked for Booz Allen Hamilton in Washington, DC as a federal consultant running large technology initiatives.

Alexis and her family felt the call of the mountains, leaving the east coast and moving to Colorado, where she began working at Charter. With her four children grown, and the last one heading to college in Europe, Alexis is planning to a travel, spend time with her husband in the mountains, and enjoy time with her photography and painting.

Tony Gionfriddo

Tony Gionfriddo, Principal Engineer II, Charter Communications
Principal Engineer II
Charter Communications

Bio coming soon.

Daryl Evans

Daryl Evans, Director Digital, Crown Media
Director Digital
Crown Media

Daryl Evans is the director of digital at Crown Media Family Networks, home of three linear networks, Hallmark Channel, Hallmark Movies & Mysteries, and Hallmark Drama; subscription video on demand streaming service, Hallmark Movies Now; and e-book publishing division, Hallmark Publishing. He is based in Studio City and reports to Josie Ventura, Vice President of Digital/New Media.

In his role, Daryl oversees the Hallmark Movie Checklist app and is responsible for leading editorial and programming strategies for the app. He collaborates closely with teams across the company, including advertising sales, brand marketing, programming, design, on-air promotions, and distribution.

Before joining Crown Media, Daryl spent seven years at WCAU NBC 10 News in Philadelphia. While there, Daryl worked as an assignment editor, tracking local and national stories. He later joined the station's creative team, managing special events and the NBC10 Street Team.

Daryl graduated from The University of Pittsburgh with a Bachelor of Arts in communication & rhetoric. He also earned a Master of Arts from Temple University, focused on broadcasting, telecommunications and mass media.

Will Hall

Will Hall, Principal Engineer, Charter Communications
Principal Engineer
Charter Communications

As a Principal Engineer for Charter Communications, Will has worked in information technology for over 15 years. He has a passion for helping users to be more productive and communicating in ways that feel natural and easy.

Will has deployed many evolutions of collaborative tools and standards across the enterprise while constantly pushing to keep the end user experience a top priority. His experience in helping users collaborate and communicate ranges from the conference room to the cloud, and now into the home. You will always find Will leading the way with new technologies that help end users do more.

Zac Hohl

Zac Hohl, Principal Engineer I, Enterprise Network & Telecom, Charter Communications
Principal Engineer I
Enterprise Network & Telecom
Charter Communications

As a Principal Engineer for Charter Communications, Will has worked in information technology for over 15 years. He has a passion for helping users to be more productive and communicating in ways that feel natural and easy.

Will has deployed many evolutions of collaborative tools and standards across the enterprise while constantly pushing to keep the end user experience a top priority. His experience in helping users collaborate and communicate ranges from the conference room to the cloud, and now into the home. You will always find Will leading the way with new technologies that help end users do more.

Robin Jackson

Robin Jackson, Senior IT Director, Charter Communications
Senior IT Director
Charter Communications

Robin is current the senior IT Director over test automation, performance testing, test data management and some QA testing groups at Charter.

In her 17+ years with Time Warner Cable/Charter Communications, Robin’s career journey took her from QA tester to QA manager to Sr manager to director and now Sr director. Robin earned a Bachelor of Science in computer science, and an Associate of Science in accounting.

When not working, Robyn loves to travel with a group of friends that travel together often, especially if that travel includes wine. Robin is active in sports, playing in leagues for volleyball and flag football.

Nathan Leal

Nathan Leal, Customer Care Manager, Cox Communications
Customer Care Manager
Cox Communications

Nathan has worked in the cable industry at Cox for over 13 years, holding a variety of roles within the customer care side of the organization including his current position of customer care manager. Responsibilities within this role include supporting over 250 employees with an ongoing objective to identify opportunities that will help to improve the service that Cox provides.

Nathan’s long history of working in customer service, along with his bachelor’s degree in business administration, have all played a part in guiding him to where he is today.

When he isn’t busy working, Nathan enjoys spending the majority of his spare time with his 12-year-old son, which usually involves losing to him at a video game of his choosing.

Nicole Lowry

Nicole Lowry, Customer Care Senior Project Manager, Cox Communications
Customer Care
Senior Project Manager
Cox Communications

Nicole has over 20 years of experience in the telecommunications and banking industries with the last 17 years focused on process improvement and program/project management of business processes and information technology projects and programs.

She is an accomplished driver in attaining corporate strategic initiatives by leading the design and implementation of technology platforms while ensuring organizational adoption.

Efforts within telecommunication customer care and billing/payments processes focused on optimizing the critical customer touch points, products or services that drive loyalty and increased wallet share while enhancing operations and processes that yield higher customer satisfaction. Nicole possesses hands-on knowledge of project management and software development life cycle methodology, business systems analysis, business process modeling, project control tools, processes, and techniques.

Elias Lyons

Elias Lyons, Director Programming and Scheduling, Crown Media
Director Programming and Scheduling
Crown Media

Elias grew up and went to school in Burlington, Vermont, a charming small town in the upper northeast. After graduating from the University of Vermont, he moved to the D.C. metro area where he started his television and entertainment career at Discovery, Inc.

Elias spent my first three years in research across Discovery Networks International and U.S. networks, then shifted from research to programming strategy and scheduling for American Heroes Channel and Investigation Discovery. In early 2018, he moved cross country to L.A. for a job at Sony Pictures Entertainment before joining his current programming team at Crown Media Family Networks, where he works on content strategy and scheduling across the company’s three linear networks (Hallmark Channel, Hallmark Movies & Mysteries, Hallmark Drama) and non-linear services (SVOD, TVE/VOD, AVOD).

On a personal note, Elias married his lovely wife in March 2021 through a virtual ceremony with family after postponing his in-person wedding in June 2020.

Corey Natko

Corey Natko, Manager Research, Crown Media
Manager Research
Crown Media

As the manager of research at Crown Media, Corey is a media research and marketing professional with experience in the radio, TV, ad sales and consumer market research industries.

He is proficient in qualitative and quantitative research, trending and analyzing programming ratings and consumer behavior, as well as creating compelling materials used for ad sales and marketing.

Corey has been in the cable/telecom industry for 12 years.

Victor Reavis

Victor Reavis, Senior Manager IT, Charter Communications
Senior Manager IT
Charter Communication

Vic is responsible for the platform operations group within the Enterprise Data Center division. This group is split with half being responsible for the Oracle, Hyper-V, and VMware hypervisors supporting the Charter back office and the cloud platform team offering containerized microservices with virtualized storage and networking offerings.

He has a BS in Finance from App. State in Boone, NC, and an MBA from Jack Welch Management Institute. His background is spread across finance, project management, and IT.

He and his wife Cathy have two daughters, 16 and 18 years old. His forte and passion is turning around faltering projects, groups, or teams. He enjoys bringing order out of chaos and he doesn’t get rattled when things are at their worst.

Derek Showers

Derek Showers, DE&I Product Manager, Comcast
DE&I Product Manager
Comcast

As a DE&I Product Manager, Derek owns DE&I learning product and oversees the product lifecycle and roadmap. These responsibilities include understanding the customer segments they serve, the research, planning, building, releasing, refining, and retirement of products, and collaborating across teams to bring personalized, relevant learning that employees need to drive innovation and DE&I across Comcast.

Derek has an undergraduate degree in sports management and a master’s degree in adult education with a concentration in instructional technology, both from North Carolina A&T State University. He started his career in 3PL Logistics before moving into training with LG Electronics (mobile). He came to Comcast for a retail program manager role which was heavily focused on content design, before becoming a DE&I product manager.

Derek is married with two small kids. He loves sports and fitness (former student-athlete).

Praveen Srivastava

Praveen Srivastava, Principal Wireless Engineer II, Charter Communications
Principal Wireless Engineer II
Charter Communications

Praveen current responsibilities include technology, architecture and roadmap development, and standard bodies and regulatory support for wireless radio access engineering. He holds a bachelors in electronics and telecommunications.

Praveen is a highly experienced wireless RAN professional with more than 25 years of experience, able to leverage a unique combination leading edge, hands-on wireless technology expertise with a proven track record of contributing to industry standards, regulatory affairs, and leading high performing teams to deliver exceptional results.

His technology leadership encompasses subject matter expertise advisory, market research, technology strategy formulation, requirements development and vendor assessments, product development, development testing and deployment approaches covering key technologies, such as macro networks, small cells and IoT both for Indoor and Outdoor networks. He led the first In-building field trial of 3.5 GHz CBRS band and provided technical leadership for both CBRS outdoor/indoor mobile network and residential Wi-Fi/IoT router developments.

Praveen is from the north part of India from a town famous for both the birth and death of Gautam Buddha. Praveen likes to play and watch sports and is part of college team for cricket and field hockey.

Mandy Tasler

Mandy Tasler, Director of Billing, WOW!
Director of Billing
WOW!

As the Director of Billing at WOW!, Mandy manages the teams that are responsible for updating and configuring the billing systems. These five billing systems include ICOMs, USHA, 2 GLDS, and Comporium. They are two years into a project to convert all customers to ICOMs.

Mandy started in cable at 20 years old. She has spent most of her career at WOW, but have also worked for CSG, Adelphia, and Champion. She started on the phones and has worked my way up, spending most of her time on the billing team. Mandy received her MBA in Computer Information Systems in 2011.

Mandy met her husband at work (not very uncommon in the cable industry) and married him 26 days later (a little uncommon). They have been married for 18 years and have a beautiful 7-year-old daughter, Mya. She loves to crochet and cross-stitch when she has free time.

March – April 2021

  • Ajay Balan, Senior Development Manager, Charter Communications
  • Ajay Balan
    Sr Manager Self Service Platforms – APP
    Charter Communications
  • Michelle Beaupre, Director Strategic Development, Charter Communications
  • Michelle Beaupre
    Sr. Manager
    Mobile Product Operations
    Launch Management
    Charter Communications
  • Mark Best, Senior Manager Product Delivery, Spectrum Mobile, Charter Communications
  • Mark Best
    Director, Mobile Product Management
    Charter Communications
  • Cecilia Correa, VOD Supervisor, Comcast
  • Cecilia Correa
    Supervisor VOD Operations
    Comcast Technology Solutions
  • Dave Jones, People Director, People - Business Partnering, Liberty Global
  • Dave Jones
    People Director, People - Business Partnering
    Liberty Global
  • Neill Kipp, Senior Director Software Architect Lead, Comcast
  • Neill Kipp
    Senior Director & Lead Software Architect
    Comcast Technology Solutions
  • James Haq-Myles, Senior Manager, Talent & Organization Development, Liberty Global
  • James Haq-Myles
    Senior Manager
    Talent & Organization Development
    Liberty Global
  • Kelley Peters, Senior Manager, Customer Care Performance, Cox Communications
  • Kelley Peters
    Senior Manager, Customer Care Performance
    Cox Communications
  • Tiffany Watson, Internal Communications Director, People, Liberty Global
  • Tiffany Watson
    Internal Communications Director, People
    Liberty Global Europe
  • Tonia Wilson, Industry Marketing Manager, Comcast
  • Tonia Wilson
    Industry Marketing Manager
    Comcast Technology Solutions

Ajay Balan

Ajay Balan, Senior Development Manager, Charter Communications
Sr Manager Self Service Platforms – APP
Charter Communications

Ajay serves as the technical lead on a Full Stack team responsible for providing the billing, payment and BuyFlow (purchase) activities in the MySpectrum App.

Ajay has over 16 years in the software industry and have worked as a software engineer, software architect and manager. For the last year at Charter, he has been in the role of a Senior Development Manager.

Ajay loves to read, follows the stock markets avidly, and plays tennis recreationally as time permits! Most good weather weekends he and his spouse love to hike the many trails in Colorado with their two dogs!

Michelle Beaupre

Michelle Beaupre, Sr. Manager, Mobile Product Operations & Launch Managementt, Charter Communications
Sr. Manager
Mobile Product Operations
Launch Management
Charter Communications

Michelle is an established director with 14+ years of experience working at Fortune 500 and Fortune 100 companies and experience leading product and operations initiatives in Telecommunications and Public Sector industries.

Michelle is currently the Director of Launch Management for Spectrum Mobile. In her current role she is responsible for partnering with business and product leaders and other stakeholders to champion the strategy, design, and execution of launching mobile products and services that delight consumers and meet strategic and financial business objectives.

Michelle supports all aspects of go-to-market development and implementation of Mobile product launches including coordination/collaboration with internal/external communications, marketing, and sales channel teams.

Mark Best

Mark Best, Senior Manager Product Delivery, Spectrum Mobile, Charter Communications
Director, Mobile Product Management
Charter Communications

Mark is a Colorado native who has had the privilege of building a wonderful career in Telecommunications, specifically Mobile, over the past 20+ years. After forays with Nextel, Boost, Sprint, Cricket, and AT&T Mark joined Charter in the summer of 2017 to participate in the unique opportunity to launch the Spectrum Mobile line of business.

Since debuting in July 2018, Spectrum Mobile has risen to be named the fastest growing Mobile carrier in the country at the end of Q1 2020. Recently having made the switch from project management to product management, Mark is now focused on helping lead the efforts for enhancing Spectrum Mobile’s SMB and payments options to further improve Spectrum Mobile’s position in the mobile space.

Mark has a BA in Political Science from Northern Colorado (UNC – GO Bears!) and is a certified SAFe Scrum Master. In his time away from work Mark enjoys spending time with friends, playing golf, reading, and being a terrific consumer of a wide range of mass media offerings.

Cecilia Correa

Cecilia Correa, VOD Supervisor, Comcast
Supervisor VOD Operations
Comcast Technology Solutions

In her current role as a Client Services Supervisor in VOD, Cecilia is responsible for managing day-to-day workflow on content ingestion and dependent processes for 150 providers and 210 Multimedia Video Platform Distributors.

Cecilia joined the Comcast family after being a contractor at Telemundo for three years assisting with master control and marketing events. She started at Comcast in 2013 as a contractor in VOD supporting NBCU Olympics and then was offered a full-time position four months later as a Tech 2. In 2015, she got promoted to a Specialist 2. She was hired onto the role in 2017 in her current role.

Cecilia is very passionate about helping people. Based on the experiences that she has been through she loves talking to people and finding ways to help people get through the loss of a child. In the future, Cecilia would like to volunteer in a program that supports grieving parents at a hospital. She has always had an interest in photography and enjoys capturing those "little" moments in life. In the meantime, she enjoys being a mom to a newborn baby girl named Kaylee.

Kevin R. Foran

Kevin Foran, Director, Video Operations, Comcast
Director, Video Operations
Comcast

Kevin has been with Comcast for 19 years, the last two in his current position. In his current role he leads Video Operations for CTS, Ad Solutions, a digital delivery distribution platform for advertisers, agencies, brands, EffecTV and NBC Universal.

Originally from Tucson, Arizona, Kevin moved to Denver in 2001. Kevin and his wife, Jennifer, have two sons, Conor and Jack. His interests include music, soccer, hot & spicy foods, and craft beer.

Andreia Hameed

Andreia Hameed, Manager Customer Care, Cox Communications
Customer Care Manager
Cox Communications

Approaching her 16-year anniversary with Cox Communications, her areas of expertise include taking ownership of process improvements to meet and exceed customer expectations. In her current position as Customer Care Manager, she is responsible for leading teams to advocate for the customer to ensure service levels are met and the development of action plans are in place to drive performance excellence and to improve call efficiency practices.

Andreia has been a member of WICT Richmond VA for seven years. She also serves as a volunteer for local community activist groups on the enrichment and development of high school students. Andreia serves in local events in her community which include interactive activities for high school students teaching inclusiveness and racial equality for all.

Andreia resides in Virginia Beach, VA with her husband of 10 years and 3 children. Andreia is a Southern California native from San Diego who enjoys spending time at the beach and dabbling in DIY home improvement projects.

James Haq-Myles

James Haq-Myles, Senior Manager, Talent & Organization Development, Liberty Global
Senior Manager
Talent & Organization Development
Liberty Global

In his current role, James supports LG’s talent discovery agenda in identifying high potential talent, creating career pathways and mobility across Liberty Global. In his previous role, he was Global Head of Diversity, Inclusion and Wellbeing at Travelex and has made the jump into the talent arena to bridge the gap between the worlds of talent and DE&I. He has also worked at EY as a human capital consultant, as a People Partner at Barclays.

James is passionate about equality and has spent time supporting LGBTQIA+ human rights groups as well as consulting on the workplace equality strategies for companies such as Ebay, PayPal and Amazon. He enjoys a cocktail (or three), travel and anything philosophy or behavioural economics related.

Dave Jones

Dave Jones, People Director, People - Business Partnering, Liberty Global
People Director
People - Business Partnering
Liberty Global

Dave is an experienced HR business partner, having worked across numerous sectors over the last 20 years…from retail, financial services, energy and now telecommunications.

Dave joined Virgin Media in 2010, where he supported the customer operations leadership team. He then moved on to support the local IT and project management function, prior moving to Liberty Global, as part of a wider operating model review.

He has two daughters, a partner and two dogs…all of which keep him busy and entertained when not working.

Neill Kipp

Neill Kipp, Senior Director Software Architect Lead, Comcast
Senior Director & Lead Software Architect
Comcast Technology Solutions

Neill Kipp is Senior Director and Lead Software Architect for Comcast Technology Solutions. He has 30 years’ experience in software design, development, and delivery.

Kipp's “Super8” IP video packager serves IP on-demand, linear, and cloud digital video recordings for tens of millions of Xfinity customers and his OneCloud portal design helps thousands of engineers manage their Comcast cloud presence.

No stranger to the podium, Kipp has presented at dozens of technical conferences including ApacheCon, ACM, SCTE Expo, and WICT Tech-it-Out. Prior to joining Comcast, he taught seven graduate-level courses at University of Colorado Denver, including web systems architectures, ubiquitous computing, and user experience design.

Anastasia Levy

Anastasia Levy, Manager, Video Platforms, Charter Communications
Manager, Video Platforms
Charter Communications

Ana has been with Charter for past three year, and is currently a manager on a Quality team.

She has an MS in Software Engineering and BA in Experimental Psychology.

She lives in Denver and has a daughter in 5th grade. If she has free time, she does Kickboxing and Brazilian Jiu-Jitsu.

Kathy Lawn

Kathy Lawn, Program Director, Comcast
Program Director
Comcast

Kathy is the Program Director for large scale network programs and products at Comcast in Philadelphia. In her current role at Comcast, she owns all facets of nationwide implementation of Fiber (EPON) network, managing think tank engineers, customer focus teams, and division feedback to execute delivery.

Prior to her role at Comcast, she spent nine years at Motorola with a focus on developing digital footprint in Asia and Europe, built relationships with global government agencies to receive approval across Asia to sell set-top boxes to all cable providers.

Kathy graduated with an undergrad and an MBA with a focus on International Business. On a personal note, she was involved with Big Brothers and Big Sister and having a “little” from Center City, Philadelphia to guide and mentor. Also, she is a board director to Peace To The Planets.

Jacquelyn McDonald

Jacquelyn McDonald, Senior Manager, Strategy & Operations, Charter Communications
Senior Manager, Strategy & Operations
Charter Communications

Jacquelyn started her career at Oildex, a software company that develops accounting products for the oil and gas industry. After advancing to a Project Manager role and earning her PMP, she joined Charter Communications in 2015.

As a contractor she served as a Service Delivery Manager, Scrum Master (CSM), and ultimately Team Lead before becoming an employee in 2016. She has spent her time as a Senior Manager leading development teams, delivery teams, and most recently the Digital Strategy & Operations team.

Her passions include travel, yoga, cooking, and most importantly her husband, son (3) and daughter (18 months).

Badeeh McDuffie

Badeeh McDuffie, Director, Field Business Planning, Charter Communications
Director, Field Business Planning
Charter Communications

Badeeh is a Business Planning Manager with Charter Communications, based in Austin Texas. He is a cable professional with 13 years of experience. He started his career with Time Warner Cable in 2008 as a financial analyst and progressed to his current role with Charter.

He is a proud University of Maryland alumnus, with a Bachelor of Science in Finance and an MBA with a concentration on Information Systems and Business Analytics both from the University of Maryland.

Badeeh is married and has one dog who keeps both his wife and he busy and active. He loves to travel and has been to every continent except Australia (not including Antarctica). He hopes that I can cross that off the list once we are past the COVID pandemic.

Eric McMillen

Eric McMillen, Director Network and Service Assurance, WOW!
Director
Network and Service Assurance
WOW!

Eric is an experienced engineering leader with a demonstrated history of working in the MSO and telecom industries.

He is a strong engineering professional skilled in Data Center management, Network and Virtual Services (IaaS, DRaaS, SDN, etc) and Process Design.

Rachel Pagliarini

Rachel Pagliarini, Digital Marketing Manager, Comcast
Digital Marketing Manager
Comcast Technology Solutions

Rachel has worked at Comcast Technology Solutions for four years and has over seven years of experience in digital marketing.

She specializes in demand generation and marketing operations – driving excellence in market-facing digital touchpoints and systems integration.

Kelley Peters

Kelley Peters, Senior Manager, Customer Care Performance, Cox Communications
Senior Manager, Customer Care Performance
Cox Communications

Kelley is primarily responsible for providing business insights across multiple functional areas within Care to support and drive operational excellence. Kelley is currently redesigning an existing operational review program into one that is more narrowly focused on critical business objectives and delivering key insights and best practices that support Cox’s evolving business needs.

Kelley began her career with Cox in 1999 as a residential Inside Sales Representative before being promoted to Sales Supervisor in 2001. Throughout her tenure, Kelley has held numerous leadership roles in Customer Care, supporting Quality, Customer Relations, E-Care, Process Design & Improvement, and Internal Communications.

Kelley holds a Bachelor of Science in Operations Management and an MBA in Organizational Leadership from Johnson & Wales University. She is also a Certified Six Sigma Black Belt from Bryant University. A native of Rhode Island, Kelley enjoys spending time with family & friends and when she is not working, she loves to read, paint, & travel.

James Toburen

James Toburen, Technical Account Manager, Comcast
Technical Account Manager
Comcast

James is responsible for IT / digital cable television headend tech support with 15+ years of work experience in the cable industry.

His specialties include coordinating new cable system launches, digital asset delivery, digital headend equipment (both Motorola and Scientific Atlanta).

Tiffany Watson

Tiffany Watson, Internal Communications Director, People, Liberty Global
Internal Communications Director, People
Liberty Global Europe

Tiffany is a communications professional with a track record of transforming business goals into communications strategies, which create awareness and drive action. A leader who develops others and has an innovative, creative approach to building engagement and advocacy.

Before settling in communications, Tiffany had roles in Marketing and Media. She held several communications roles at Barclays and Barclaycard, including heading up Internal Communications for Europe & South Africa, Head of Strategy, Channels & Content and Chief of Staff. She started with Liberty Global as Head of Internal Communications at Virgin Media, then Director of Internal Communications, before joining Liberty Global, where she is currently Director of Internal Communications for People and Diversity, Equity and Inclusion.

Tonia Wilson

Tonia Wilson, Industry Marketing Manager, Comcast
Industry Marketing Manager
Comcast Technology Solutions

In this position, Tonia supports four unique business lines through marketing strategies and programs focused on customer purchase and retention.

Prior to joining the Comcast family, Tonia held various roles in marketing, brand, and operations at other Denver-area technology companies – Arrow Electronics and Western Union. She is a graduate of DU’s MBA program and holds an undergraduate degree from Babson College. In addition, Tonia is a certified Program Management Professional (PMP).

In her free time, Tonia enjoys both indoor and outdoor gardening, sewing with her grandmother’s old McCall’s mail order patterns, hiking, camping, and, her new pandemic hobby, tackling jigsaw puzzles. Tonia lives in Denver with her husband of 15 years and her 16-year-old “son,” Pat the Cat.

Slide 2 M Patty Bullington

IA provided the launch pad for me to work on an idea I had been noodling on for a few years. IA allowed me to dig in, find a sponsor that would advocate for the project, and deliver a solution that is making a big impact for my organization.

Patty Bullington

Director of Accessibility, Charter;
Driving Innovation Graduate

Slide 2 Jeremy Meissner

Intrapreneurship Academy provided me with tools I still use today in developing and architecting solutions for my company. It also helped me hone my current skills, including how to talk to colleagues clearly and get them involved in finding the best solution.

Jeremy Meissner

Principal Engineer II, Charter Spectrum
Driving Innovation Graduate

Slide 1 Kristin Buchs

This program gave me skills I was able to use immediately in my job.

Kristin Buch

NCTA: The Internet & Television Association
Driving Innovation Graduate

Slide 2 M Del Velcchio

Initially when I came here I thought innovation only was related to technology and products. So, learning about the process and a new way of doing things I think was the best takeaway for me.

Monica Lena Del Velcchio

Liberty Latin America
Driving Innovation Graduate

Slide 3 Adam Eng

The tools that you learn through this course drastically changed my approach to innovation.

Adam Eng

Comcast
Driving Innovation Graduate

Slide 4 Ubek Ergashev

The biggest thing I learned from this class was the framework around innovation. So many times we think about innovation as this sort of catch-all term and exciting buzzword. But there are concrete skills that you can learn and apply… The things we have learned here have been invaluable in terms of thinking through an idea and seeing it through to execution.

Ubek Ergashev

Machine Q, Comcast, Driving Innovation Graduate

Slide 5 V. Spinosi

It’s practical, it’s realistic, and I think anyone who is thinking about joining should apply… The time is now!

Valerie Spinosi

Comcast
Driving Innovation Graduate

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